Quality Integrity Care Keeping communities warm and safe
QICA – Installers
QICA installers are thoroughly checked before being granted status and must demonstrate a commitment to quality and improvement. When a QICA installer conducts work via Community Warmth then Community Warmth oversee all stages of the work from specification, quotation, installation, snagging, payment, guarantees and aftercare. Customer service is monitored all the way through the process ensuring satisfaction and value for the homeowner, associated council and installer alike.
We know there are many installer and trade programmes out there and we have worked with many of them and have found them to be helpful but they do not provide the project management and control that the QICA scheme provides.
QICA provides installers with a simple way to prove they are genuine about customer service. QICA installers can participate in Community Warmth projects and show clients their quality status.
NEW: QICA Bronze. This new entry level accreditation gives the aspiring installer a low cost route into accreditation. We'll work with you to set up a simple quality system, check you have the skills and legal requirements in place and start you on the road to improving your customer experience. This is designed as a starting point for smaller organisations.