Quality Integrity Care               Keeping communities warm and safe

We have developed the QICA programme with the principles that underpin our company in mind, Quality, Integrity and Care. We want homeowners and tenants to be able to have work carried out on their homes by reputable installers and for them not to have to worry about managing, paying and quality checking the contractor.​

 

QICA installers are thoroughly checked before being granted status and must demonstrate a commitment to quality and improvement. When a QICA contractor conducts work via Community Warmth then Community Warmth oversee all stages of the work from specification, quotation, installation, snagging, payment, guarantees and aftercare. Customer service is monitored all the way through the process ensuring satisfaction and value for the homeowner, associated council and installer alike.​ We know there are many installer and trade programmes out there and we have worked with many of them and have found them to be helpful but they do not provide the project management and control that the QICA scheme provides.

QICA for Council

QICA for Council

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QICA for homeowners

QICA for homeowners

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QICA for Installers

QICA for Installers

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QICA for Suppliers

QICA for Suppliers

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QICA Accreditation
QICA Accreditation
QICA Accreditation
QICA Accreditation
QICA Accreditation

Overview

QICA allows home owners to relax knowing a third-party is double checking their work. QICA is free to home owners.​

QICA allows councils to stretch their budgets, they can oversee the operational, project, budget, quality and energy reports on work in their area without having to oversee the day-to-day issues that projects raise. Most aspects of QICA are provided as a free service to Councils and Charities.​

QICA allows manufacturers and suppliers to engage with any project Community Warmth are managing as well as being a useful tool to monitor their installer programmes.​

QICA provides installers with a simple way to prove they are genuine about customer service. QICA installers can participate in Community Warmth projects and show clients their quality status.

 

Community Warmth

£140 electric bill rebate for park home residents

​IMPORTANT NEWS FOR PARK HOME RESIDENTS. ADDITIONAL WARM HOME DISCOUNT ANNOUNCEMENT FOR PARK HOME RESIDENTS Last winter Charis Grants administered a government backed pilot scheme which gave park home residents the chance to apply for a £140 rebate for their electricity bill, even if your electricity is supplied by your site owner. More than 1600 park home residents received rebates last year. The scheme is now open again for applications, including those people who received an award from the pilot scheme earlier in the year.  The Park Homes Warm Home Discount (WHD) scheme is open to permanent park home residents in England, Scotland or Wales. If successful, you will receive a one-off rebate of £140 towards your electricity bill. Applications can be made online here or by calling 03303 80 10 40 where a dedicated agent will help you complete your application via telephone. The Charis team can also help answer any questions you may have regarding the scheme. Lines are open Monday to Friday 9am to 5pm (excluding bank holidays) and calls are charged at standard local rates.  In order to complete a registration we will need details of all the benefits you receive and their amounts, as well as any other household income. Please have this information to hand when you call. Also ensure you have your national insurance number, as this is asked for as part of the application process. The scheme is being funded by energy suppliers and is administered by Charis Grants Limited. You can even apply for the Park Homes WHD rebate if you are resident on a Park Home site and pay for your electricity through your park site owner.  To qualify for the Warm Home Discount rebate, you as the Park Home resident (or your partner) must pay, or be exempt from council tax for a UK Park Home and also meet one of the following criteria:  In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group)  ORIn receipt of one of the following means tested eligible benefits: Income SupportIncome based Jobseekers' AllowanceIncome related Employment and Support Allowance (which includes a work related activity or support component)Universal Credit (low income elements)And includes one of the following: Child element for children aged 5 or underDisabled child elementDisability or pensioner premiums ORThe gross annual household income is less than £16,190 and the account holder is living with mental or physical disability or illness, or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age, or receiving disability benefits. ORThe gross annual household income is less than £16,190 and spend 10% or more of gross annual household income on energy bills to heat your home.  

Vulnerable Customer Support Category

Proud sponsors of the Vulnerable Customer Support Category​

Community Warmth are the proud sponsors of the Vulnerable Customer Support Category at the Welsh Energy Efficiency and Healthy Homes Awards on the 15th February 2017. We wish all nominees in this important category the best of luck.​

Vulnerable Customer Support

Vulnerable Customer Support​

Half of UK electricity comes from low-carbon sources for first time ever, claims the Independent.Britain reaches green turning point as electricity was completely coal-free for nearly six days over the last quarter. More than half of the UK’s electricity has come from low-carbon sources for the first time, a new study has found.The research from energy company Drax, which operates a biomass power station, found electricity from low-emission sources had peaked at 50.2 per cent between July and September.It comes after the Government announced plans that would see Britain's coal-fired power stations probably close by 2025. Click here for full article​

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We audit EVERY installation in our projects and look at quality of work, adherence to scope and customer service as standard and provide detailed monitoring reports to our partners. We are also able to provide energy improvement statistics and other bespoke reports for your project.

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